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Thread: How to add a note on a ticket support ?

  1. #1
    Join Date
    Mar 2007
    Location
    Montreal
    Posts
    221

    Default How to add a note on a ticket support ?

    When I click reply to an open ticket support, there's a "Note" tab.. But How do I add a note ?

  2. #2
    Join Date
    Mar 2007
    Location
    Melbourne, Australia
    Posts
    103

    Default

    Click Reply, then type in the message, then from the drop down menu choose 'Add as a private ticket note'
    Dave

  3. #3
    Join Date
    Mar 2007
    Location
    Montreal
    Posts
    221

    Default

    Thanks webarama !!

  4. #4
    Join Date
    Mar 2007
    Location
    Melbourne, Australia
    Posts
    103

    Default

    It's a pleasure.
    Dave

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