Lots of Features, Max Support Ticket, Ticket Reply Merge, etc..

[dewlance.com]

Hi,

please add this features in next WHMCS Version.

1. someone is submit 10+ tickets in a small parts, it is possible to limit support ticket for unregistered user or registered clients? if i am set max 10 ticket create from unregistered user then user can't make more then 10 tickets or reply??


2. last time my client submit 10+ tickets in a small parts for example
1st. ticket: Give me information about reseller hosting
2nd ticket: can i get domain reseller?
3rd ticket: still no reply??
4.....5....6....10.... tickets.....


i want to merge this all reply, every merge ticket show in border like

Ticket: mergered 1st reply
________________
merger 2nd reply
________________
merger 3rd reply
________________
merge 4th reply......



Most Important Feature:
i am write article in 20 minutes, now when i am click on Save then WHMCS redirect to login page, after i am login my Article is not save???

or show "Invalid Token" ?? and i am lose my old settings.... or article.

[dewlance.com]

sorry for my good English

[John]

Most Important Feature:
i am write article in 20 minutes, now when i am click on Save then WHMCS redirect to login page, after i am login my Article is not save???

or show "Invalid Token" ?? and i am lose my old settings.... or article.

You just need to increase the session length in your php configuration. This isn't a specific WHMCS issue.

[chema]

@John,

We have the 'Invalid Token' issue too. We've submitted a support ticket but replies were not helpful.

Please, can you tell us which PHP variables must we change in order to increase the session length?

Thank you in advance

[AussieVoda]

I think that if thay put this in WHMCS, it should be a limit which will last for an amount of time, eg: unregistered users can open a ticket every 7 days etc, otherwise the other way they would be out of limits

[SoftDux]

I think this would be a very good idea and would / could cut down on unwanted spam in the ticket system as well.

[HostOrca]

Why would anyone want to limit tickets from unregistered users (ie potential clients)?

I would rather receive 20 tickets from a potential client, and hopefully then order. Rather than them submitting 10 tickets, then when they try to open an 11th ticket be told that they have reached their limit (your basically telling them "Go away, we do not want your business").

[SoftDux]

well, I suppose it depends on how you look at it

I generally prefer not todo business with people who would open 10 tickets for the same problem. Experiences has shown me that these kinds of users are just abusers, whether they pay $5 per month, of $500 per month (even then the profit margins are a bit tight and doesn't always cover the support engineer's salary).

A client who's made up his mind about a product or service doesn't need to open 10 tickets for the same thing.

[John]

But how do you know they'll all be about the same thing? What happens if they open 11 tickets each asking a different question?

[SoftDux]

But how do you know they'll all be about the same thing? What happens if they open 11 tickets each asking a different question?

When you buy stuff online, do you open 11 support tickets, or would you rather ask the same 11 questions in one ticket?

My suggestion would be to have a way to track when a visitor opens more than a user specified amount of ticket in a certain time and then take action.

i.e.

if {Bob} opens more than {10} tickets in {30 minutes}, then {get him to signup}, or {offer a trail account}, etc.

[dewlance.com]

Its not a Session time Problem, What If I am write a Article in WHMCS and then click on Signout(In New Window) then my all old work lost?


You can check in vBulletin Forum, If your session time out and if you login then changes not lost.


Please fix this its a very useful for every one.

[HostOrca]

Simple answer then, don't click the logout button until you have finished everything that you want to do.

[AussieVoda]

This idea is **** for unregistered clients,

If anything, the option should be setup for active clients in the system eg: i might set really low prices on which i might only offer the client 5, 10 or 15 support calls/tickets per month,

Because, a client might need help with everyday web hosting but to limit the support for low cost hosting, but it should limit them per department, eg: for sales, they can send unlimited tuickets, for support, they can send a set number, and have it set per department,

Like, people aren't going to email the support team to sign-up are they.