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How to disable Email notifications for support tickets
When a support ticket is created it sends a notice to all of my admin users I have setup. I need to know if there is a way to turn this off. I would either prefer to have 1 person notified or to have no one notified. Is this possible.
Also, I checked the box to not send an auto responder to a ticket and I am till receiving auto responders to the tickets when they are created. I don't mind that the user receives a notice that we got their request. However it then places the tickets in the answered queue and not in the new queue. Has anyone else had this issue?
Disable ticket notification emails in Setup > Administrators > Edit.
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