New Domain Status: "Transferred Away"

[Ashley.S.]

+2 to this, as I replied to a similar thread requesting this idea

[xeqution]

Another Vote!

[J666GAK]

another vote

[Matt]

Can you not already use the Cancelled status for this? A client either lets a domain EXPIRE or they Transfer Away, they don't cancel a domain, so cancel can be taken as meaning they have transferred away and in other words, cancelled their service with you.

Matt

[biss]

Matt, why domain expire date sync script sill sync cancelled domains? The domains may be Expire or they Transfer Away and I manually set their status to Cancelled.

[othellotech]

Can you not already use the Cancelled status for this?

We have Cancelled and Terminated on hosting products to determine the difference between people who left and people we kicked off, For tracking, planning and reporting having Transferred-Out as a status on domains woudl allow for the same level of granularity.

It would also help distinguish for support reasons, which domains were allowed to expire and therefore deleted vs those that left.

[stormy]

Here's another vote for this. I have had my first transferred-out domains, and it looks like the sync script does nothing about them. This should be fixed, I don't want to be sending out invoices for domains that are no longer registered with us.

[eugenevdm]

> I don't want to be sending out invoices for domains that are no longer registered with us

Thank you for expressing this point.

[stormy]

> I don't want to be sending out invoices for domains that are no longer registered with us

Thank you for expressing this point.

Which point have I expressed and why would you have to thank me? Are you running some kind of bot now?

[eugenevdm]

The point I have expressed is that it's a real administrative burdon cancelling invoicing. If we can have a domainstatus in WHMCS "Transferred Away" we will have more granular control over our billing and avoid the unneccesary cancellation of incorrectly issued invoices.

[stormy]

The point I have expressed is that it's a real administrative burdon cancelling invoicing. If we can have a domainstatus in WHMCS "Transferred Away" we will have more granular control over our billing and avoid the unneccesary cancellation of incorrectly issued invoices.

My apologies, it really looked like a bot had taken over your account. (You know, the kind that scrap the thread and post a short reply).

Incorrect invoices are definitely a problem.

[9DollarDomains]

+1 on this. I don't really want to mark them as Cancelled or Expired, since we do have people that simply let them expire (Expired) and we do have people that tell us they no longer want or need their domain (Cancelled), so it would be good to be able to change a domain to 'Transferred Out' when we discover that has happened to a domain.

Like a number of other posters, we have people come back next year, wondering where their renewal invoice is, or wanting an EPP key, or some such thing, and when we tell them that their domain was 'cancelled', it's complicated for them. 'Transferred Out'' would be a good status to have.

[othellotech]

The point I have expressed is that it's a real administrative burdon cancelling invoicing. If we can have a domainstatus in WHMCS "Transferred Away" we will have more granular control over our billing and avoid the unneccesary cancellation of incorrectly issued invoices.

Domains set as "cancelled" dont send invoices, so there's nothing to "fix" regarding incorrect billing.

The issue is whether knoiwing *why* a domain is marked as cancelled, through the use of another tatus of "transferred away" - and you can _NEVER_ have enough data about these things ....

[kmar]

another vote

[jamshed_11946]

+1 for this.
At least we can keep a record of the domains that has been transferred away from us.