It would be very helpful if the formatting toolbar were available for support tickets.
Yes
No
Member
WYSIWYG For Support Tickets
It would be very helpful if the formatting toolbar were available for support tickets.
Member
Why? I see it to be absurd to even be sending support emails in anything but plain text
DISCLAIMER: I am in no way associated with WHMCS. My statements only come from years of programming, experience using WHMCS, and just my honest opinion.
Member
I believe that "absurd" is a bit strong. Maybe you might not have a need or find it unnecessary. But c'mon now... absurd? really?
That's your preference. We have ours.
Like all the times a client rarely reads anything important unless we highlight in bold text ... as an example. Happens all the time. Maybe plain text works for you ... but we've had better luck with formatted emails and correspondence.
Member
Really bad idea - never seen formatting on a support ticket in my life...
uRevised.com - Simple, Fast, Reliable (It's what we do)
Member
Good idea, for those of us who use the ticketing system for more than just web hosting support. I use it for interfacing with design/development clients, and plain text just does not cut it.
Member
Yeah ... We do the same. It's just so much easier to have everything in one place and the clients love that they can still click on "Reply" to a ticket email without having to login each time.
Member
Got my vote. I have a mix of design, hosting, and CMS customers that I often need to send formatted support replies to and I end up sending them email directly because WHMCS doesn't support it.
Member
I disagree. Would make page loading times drastically higher. If made an official feature, would need to have an option to disable it.
Member
Now I want it too. BOLD is good
