First thanks for this great product am really enjoying it and I see this will improve it
I would like to be able to do the following :
1- ability to edit the mail sent to the admin content or at least include the support ticket subject line instead of just "new support ticket opened"
2- the ability to get emails sent including other staff members replies to the tickets and not only emails including customer replies in order to be able to track staff performance on the fly from my PDA for instance
Once again thanks for the wonderful product and happy xmas all .