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Accepting orders error


swiftdone

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Hi,

 

When I accept order and setup a cPanel account I get this error

 

Order Accept Encountered Problems

SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (SQL: select * from `tblconfiguration` where `setting` = ModuleDebugMode limit 1)

 

but the account is setup in WHM but WHMCS still shows that that order is not setup

 

What could be an issue?

 

Thank you

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It sounds like a database issue, which version of WHMCS are you running? Did you update from a earlier version recently if so where any errors shown in the update log?

 

It would also be a good idea to check under help > health & updates to ensure your server is fully compatible with WHMCS.

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