whmcs and kayako ticket system

We are using whmcs as our billing system and kayako as our ticket system. We have not switch over our ticket system to whmcs ticket as kayako provides us with many features as for ticketing.

I see in kayako you can LoginShare with whmcs but it says it is not a direct login. In whmcs you can change in general settings >> support to kayako.

Our goal is our clients only have one login and they get access to both their invoices and tickets. Everything in one login.

How did other companies solved this? The one think I like with kayako users, you can add more than one email address per user. Our clients send email from their desktop and mobile phones where are different emails but the same user.

You should be searching the forum, but I felt like writing this so here it goes.

You need to copy the files from the supportsuite install

they are located under:

public_html/supportsuite/integrate/whmcs/modules/support/

copy the entire /support/ folder and paste under public_html/whmcs/modules

When done you should have public_html/whmcs/modules/support/

and

public_html/supportsuite/integrate/whmcs/templates/kayako/

copy the entire /kayako/ folder and paste under public_html/whmcs/templates

When done you should have public_html/whmcs/templates/kayako/

Open public_html/whmcs/modules/support/kayako/integrate.php and make the required changes.

For WHMCS 4 see this http://forum.whmcs.com/showpost.php?p=102807&postcount=15

Instructions are located here public_html/supportsuite/integrate/whmcs-integrate-howto.txt.

After all the above are done:

In Kayako.

Create a new template group for WHMCS in Kayako, call it whmcs or whatever you like.

In your Kayako admin panel select "Settings" then "General"

Look for "Integration Options" field, next to "WHMCS Template Group" specify your WHMCS template you created earlier.

In your WHMCS 4

Under "Setup->General Setings->Support

Look for Support Module and select kayako from the drop menu.

SAVE. DONE

Logon as a client and click on "My Support" or "Create Ticket" or whatever you have it named.

Followed to the tee. Get nothing but white space when I select submit a ticket.

You should be searching the forum, but I felt like writing this so here it goes.

 

You need to copy the files from the supportsuite install

they are located under:

1) Do you have the files as listed below:

public_html/whmcs/modules/support/support/kayako/

announcements.php

downloads.php

knowledgebase.php

submitticket.php

supporttickets.php

viewticket.php

public_html/whmcs/templates/kayako/kayako/

announcements.tpl

downloads.tpl

knowledgebase.tpl

submitticket.tpl

supporttickets.tpl

viewticket.tpl

2) Did you make the changes in integrate.php as provided by Mat

public_html/whmcs/modules/support/kayako/integrate.php

followed everything as stated and I still get a blank page when I try to submit a ticket

Correct.

You too huh?

followed everything as stated and I still get a blank page when I try to submit a ticket

2) Did you make the changes in integrate.php as provided by Mat

public_html/whmcs/modules/support/kayako/integrate.php

Can you clarify this? I have the path was updated. Are there additional modifications necessary?

yup, but I think it's an issue with Kayako and not WHMCS. not too sure though. Also if you have different PHP versions like i found out 5.2.12 and 5.3.1 does not like to work with Kayako or WHMCS

Works fine in PHP 5.2.12.

post a screenshot of your clients "My Support" page please.

Can you clarify this? I have the path was updated. Are there additional modifications necessary?

Not sure what you mean but you must make the changes in your integrate.php file as provided by Mat.

i wish i could but its just a blank page

Then you did not make the changes in your integrate.php file or you did not make them correct.

Jack, you are going to have to speak more clearly and clarify what you are saying as it is too ambiguous.

First, it is Matt, not Mat. Second, outside the path change, what changes and where are they provided by Matt?

"Not sure what you mean but you must make the changes in your integrate.php file as provided by Mat. "

If you are referring to "http://forum.whmcs.com/showpost.php?p=102807&postcount=15" then yes, performed.

i got it fixed :]

seems like a permission error

Jack, you are going to have to speak more clearly and clarify what you are saying as it is too ambiguous.

 

First, it is Matt, not Mat. Second, outside the path change, what changes and where are they provided by Matt?

 

"Not sure what you mean but you must make the changes in your integrate.php file as provided by Mat. "

 

If you are referring to "http://forum.whmcs.com/showpost.php?p=102807&postcount=15" then yes, performed.

Ohh, heeey, what?

Sorry for trying to help you out.

Read instructions.

Good luck.

Thanks a lot JACK..

http://forum.whmcs.com/showpost.php?p=102807&postcount=15

This link fixed my problem..

I was unable to fix this from a very long time and this minor edit as mentioned by Matt in that post worked like charm

You should be searching the forum, but I felt like writing this so here it goes.

 

You need to copy the files from the supportsuite install

they are located under:

public_html/supportsuite/integrate/whmcs/modules/support/

copy the entire /support/ folder and paste under public_html/whmcs/modules

When done you should have public_html/whmcs/modules/support/

 

and

 

public_html/supportsuite/integrate/whmcs/templates/kayako/

copy the entire /kayako/ folder and paste under public_html/whmcs/templates

When done you should have public_html/whmcs/templates/kayako/

 

Open public_html/whmcs/modules/support/kayako/integrate.php and make the required changes.

For WHMCS 4 see this http://forum.whmcs.com/showpost.php?p=102807&postcount=15

Instructions are located here public_html/supportsuite/integrate/whmcs-integrate-howto.txt.

 

After all the above are done:

 

In Kayako.

 

Create a new template group for WHMCS in Kayako, call it whmcs or whatever you like.

In your Kayako admin panel select "Settings" then "General"

Look for "Integration Options" field, next to "WHMCS Template Group" specify your WHMCS template you created earlier.

 

In your WHMCS 4

 

Under "Setup->General Setings->Support

Look for Support Module and select kayako from the drop menu.

SAVE. DONE

 

Logon as a client and click on "My Support" or "Create Ticket" or whatever you have it named.

I get a blank page when I go to the "My Support Tickets" of WHMCS since the last upgrade of both (Kayako and WHMCS) I tried to start from 0 the integration, but can't fix that blank page issue, nothing show up at the error logs, if I use {debug} on the header.tpl, don't get anything either when I click there.