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ServPlus

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  1. I have the same issue. Did you ever get it figured out?
  2. I've changed servers and ran into a strange issue. If I cut and paste an answer, even if it is partially typed and some part is pasted in the response field, it doesn't recognize it and sends the support response without text. Also, if a customer fills out a support ticket and cuts and pastes something, like the header info of an email, when they submit the form they get an error message saying the text field is blank. If you had type it then the ticket is submitted without problem. Anyone have any idea what might be set up wrong on the server?
  3. I too would really like to see multiple email addresses added. I think you have defined exactly what I need to satisfy my clients.
  4. I think this is what you are looking for. This is copied from the manual: You can test the credit card gateways using any of the following test credit card numbers can be used to run test transactions through an Authorize.Net Payment Gateway account. Please note that these are not real card accounts, and will not generate an approval if your account is live. They will return a decline when live, and an approval when the account is in Test Mode. You may use any expiration date after the current day’s date unless otherwise indicated. 370000000000002 - American Express Test Card 6011000000000012 - Discover Test Card 5424000000000015 - MasterCard Test Card 4007000000027 - Visa Test Card 4012888818888 - Visa Test Card II 3088000000000017 - JCB Test Card (Use expiration date 0905) 38000000000006 - Diners Club/Carte Blanche Test (Use expiration date 0905)
  5. I can't seem to get the authorize.net gateway to work. It seems to log in and authentcate ok but it errors on charges. Every charge is declined. Here is the log: (with xxx in sensative areas) Looks like the Response reason is Customer ID is required. How does WHMCS send the customer ID? Where is it located? or is it another problem? Action => Auth_Capture Client => xxxx xxxxxx Response Code => 3 Response Subcode => 2 Response Reason Code => 33 Response Reason Text => Customer ID is required. AVS Result Code => P Transaction ID => 0 Amount => 29.85 Method => CC Transaction Type => auth_capture Cardholder First Name => XXXX Cardholder Last Name => XXXXXX Billing Address => p.o.box xxxxx City => Seattle State => WA Zip => 98155 Country => US MD5 Hash => xxxxxxxxxxxxxxxxxxxx
  6. I really don't think the alternate email needs to have log in access. But it doesn't really matter to me either. If they do have log in I think it should be an option in case the main client doesn't want then to have access to the entire account. Is there a way you can add multiple fields? For example, the client may have a billing office that wants to get copies of invoices and receipts, someone else might want to get notifications and someone may want both. If you have a way to add alternate email address and then select if you want that address to receive notifications or invoices or both. Then you can add multiple alternates to receive specific information. You don't know how happy I am that I found your product. It is GREAT!
  7. Is there a way to assign a client an alternate email address? I have a couple of clients that want invoices sent to more than one email address.
  8. I purchased WHMCS a couple of days ago. I have been setting it up over the last couple of days and have just finished using your ClientExec Import Script. Your product is absolutly awesome! I am fast considering this the best investment I have made in over 9 yeas of web hosting. I have been using ClientExec since they started and your product is so much easier to use and has incredible features. I am glad I found WHMCS and even happier that I decided to take a chance on changing client management systems. Thanks for an outstanding product! Jay
  9. OK, I just sent it! Let's see if indeed third time is lucky!
  10. Matt, I just sent it again: Ticket ID: #643227 Subject: Refugee Special Urgency: Medium Status: Open However, when I click on the link in the auto generated support email it only shows computer code and not legible information. Could it be because I am sending an attachment with the email? (The attachment is the screen shot of my paypal showing I purchases it.
  11. I was wondering if it got lost....when I clicked on the link the ticket looked blank. Thanks for the quick response. I will email again now.
  12. Never received a response to this email. I am trying to get the refugee discount. Did it get lost in cyberspace? Thank you for contacting WHMCompleteSolution. Your email is important to us and we aim to respond within 24 hours. Once a response has been posted, you will be notified by email. If you want to add anything to the ticket, please just reply to this email leaving the subject intact. Details of your ticket are below. Ticket ID: #823599 Subject: Refugee Special Urgency: Medium Status: Open
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