ZeroGravity

Is it possible to mix plans on the same domain with OX App Suite? i.e. some email accounts would OX App Suite while others would be OX App Suite + Productivity. - Darren

I manually updated the Status and Expiry Date a couple of times but it kept reverting back to Grace or Expired depending on where it was in the process. I can't remember when I marked the Module Queue item as resolved. If I manually changed the status and expiry date but didn't mark the item as resolved is that what would have reverted it? I think I left the item in the Module Queue for a while to remind me to check that the manual changes stuck.

The error happened a couple of months ago. I have been waiting to see if it would rectify itself over time. I tried setting the expiry date and status several times when it first occurred without any luck. The status would revert again. I tried again over the weekend and it seems to have stuck this time. Don't know what difference time should make. I thought I had taken a copy of what was in the module log but can't find it. Regardless this is still a workaround. The error is still in the system somewhere and it's not something I would like to let happen again to test it. 🙂

Is it possible to change the number of logos showing on the Portal Homepage via the code?

Thanks @DennisHermannsen I'll take a look.

I use NetEarth One for my domain registrar. A client renewed their domain when it was in the grace period. Unfortunately I didn't have sufficient funds in my NEO account when the domain renewal processed. I logged in immediately when I get the notice and topped up my NEO account with funds. When the renewal automatically reattempted it processed without an issue, but the domain status didn't update. It stayed as "Grace Period (expired)." I changed the status manually to active but it was reset back to "Grace Period (expired)" the next time the Domain Synchronisation cron job ran. The status now shows "Expired." Logging into my NEO account the status and renewal date are correct.

I offer a service that doesn't give a refund when you downgrade the number of configurable options. Clients are aware of this. I can't find a setting that would disable WHMCS from generating a pro-rated refund when this happens. Is there a setting somewhere to turn the refund off or perhaps a hook that can conditionally disable the refund calculation. Many Thanks!

Did you ever find a solution to this? I did read the limit applies to system entries in the log. I have the limit set to 10,000 and there 37,032 entries in the activity log. Of those 13,311 are from the system user. Either way it's not limiting to 10,000.

Bugger!! Thanks for the reply @Remitur. I switched from using eNom for certificates because Market Connect looked easier to implement. Out of the pot and into the fire. 😞 How do people manage this keep a semblance of the grace period?

I have noticed this when renewing RapidSSL certificates issued through Market Connect. Not sure if it is happening with others. If a client renews their RapidSSL certificate before the existing renewal date the certificate expiry date is set to the date they renewed the certificate. It doesn't add 12 months to the existing expiry date like with domains and hosting etc. This effectively removes two weeks they paid for from the existing certificate. As an example a client just renewed their certificate two weeks early. Certificate Expiry Date: 2021-11-17 Renewal Date: 2021-11-16 Date Renewed: 2021-11-02 New Certificate Expiry Date: 2022-11-02 Is this a bug in the system? Why isn't 12 months being added to the certificate expiry date? Thanks Darren Burns

Thanks @brian! If that's the case I hope there's a way I can use a custom hook to get it working.

I sell a hosted email service that has a recurring price per email address with a once-off setup fee for each one. It is possible for a client to add extra email addresses after the initial purchase. I have a configurable option setup that is used to upgrade/downgrade the number of email addresses. With the initial purchase the invoice is produced correctly with the price for each email address plus the relevant number of setup fees. When I click on the upgrade/downgrade option in the admin and select "Configurable Options" it shows "Number of additional Email Accounts $9.00 USD + $5.00 USD Setup Fee." If I increase the number of email addresses an invoice is produced with the correct number of pro-rated email addresses but the Setup Fee for each new email address is not added to the invoice. I have to add it manually and resend the invoice. Is there something I am missing? How do I get the setup fee to be added to the invoice when adding additional email addresses. Thanks.

I found another place to submit a review request. We'll see what happens.

Has anyone encountered issues with NortonSafeWeb's rating on their WHMCS install? A client contacted me saying they went to login and pay their invoice and a big read message popped up saying my site was unsafe. I tracked it down to Norton Safe Web. I created an account at Norton and reviewed the report. My site is categorized as "Malicious Sources/Malnets." Threat Report This is a known dangerous web page. It is highly recommended that you do NOT visit this page. I submitted a dispute on 9/25 and received an email 15 minutes later saying my category had been changed to "Web Hosting." This is an important message from Norton Safe Web. We have recently re-evaluated the contents of client.zerogravitywebhost.com. The website rating is successfully changed. 24 hours later my client tried again and the message was back. Logging into Norton again the site had reverted back to "Malicious Sources/Malnets." If I try to submit another dispute it says one is already active and I can't submit another. I have run multiple scans on the site an all come back as clean. It's been over a month and client's are being blocked from the site. Of course my reassurances don't' make any difference. Can anyone make some suggestions on how to resolve this issue? Many Thanks!

When viewing an invoice in the admin it shows a "Transactions" section which includes credit applied payments. This doesn't show in the invoice created by viewinvoice.tpl or invoicepdf.tpl. It seems these display only the equivalent "Transaction History" section shown under "Transactions" in the admin. Is there a way to modify the invoice templates so they list the credit applied transactions, not just total them under the invoice items? Thanks!