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floyd

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  1. It would be a fairly simply thing to make a copy of whmcs that would only run under a certain domain. That way it could not be used for multiple web sites and it would not have to connect to a silly license server.
  2. I was in the middle of an upgrade and needed to reissue the license because the whmcs directory changed and ip changed. Now I cannot finish the upgrade. How much do I have to pay to never have to connect to a license server?
  3. I held off on the ticket because I like figuring stuff out myself. Looking at domainchecker.tpl I see that the links will only show up if bulkdomain search is enabled {if $bulkdomainsearchenabled} I googled bulkdomainsearchenabled in whmcs.com and found this page: http://wiki.whmcs.com/Domains_Tab So then in the admin of whmcs I looked at Setup -> General Settings -> Domains I tried checking "Bulk Domain Search" and selecting the TLD's and that solved my problem. I initially did not have this checked because I do not want new clients to be able to register domains and potentially be fraud orders and then I have to pay for a domain they registered. Now I see that I can have "Bulk Domain Search" checked and "Allow clients to register domains with you" unchecked and that allows current clients to register and transfer while preventing new clients from potentially generating a fraud domain purchase. So the answer to my question is make sure "Bulk Domain Search" is checked in the "General Settings" area.
  4. I did not know whois was related. Ticket being submitted.
  5. I did not ask about whois lookups. Let me know if whois lookups have something to do with what I am asking. http://wiki.whmcs.com/Namecheap Shows that the Namecheap module is capable of transfers. I do have a custom template from nextinspire.com But even using the default template, which I have not modified, only simple search shows up. Not the bulk registration or a page to transfer domains shows up.
  6. I cannot find in WHMCS where to enable bulk register/transfer for Namecheap. New single domain searches and registrations work fine. But even when I put in the url domainchecker.php?search=bulkregister only the simple search shows up. Same with transfers.
  7. floyd

    close ticket

    As mentioned before the admin always has the option of merging the tickets. Post #5. The issue does not have to be explained again since the new ticket will reference the previous ticket number. Post #4. All I am asking for is 1 of 2 things: Option to permanently close a ticket and force a new ticket when an old email reply comes in or split a ticket. I am not going to argue about it. If nobody wants it then fine I will figure out how do it myself.
  8. floyd

    close ticket

    I did mention it before. Post #3.
  9. floyd

    close ticket

    How does this help the problem of when a client searches through their email for the last email sent to them from support and replies to that even though what they plan to write has nothing to do with the last email they received? We need something that will automatically create a new ticket when a client sends an email with an old ticket number in the subject. I would like the email import to ticket feature to be able to look at the current state of the ticket number and make a decision based on that. If the ticket number in the subject is closed or old then create a new ticket and don't use the old one.
  10. floyd

    close ticket

    That would work too. The admin always has the option to merge the 2 tickets if they are indeed related. Or even if they did reopen an old ticket maybe the admin should be able to split the ticket. Maybe be able to select the message and click "Create New Ticket" then it splits away from the one that is in reality a different issue. Sometimes I get a reply just two days later with a message like "I have another problem" and really this should be a different ticket not part of the original.
  11. floyd

    close ticket

    I did not want to have to explain it. The bottom line I want the option to be able to prevent the client from reopening a ticket that may be months or years old. I am not saying I would do this all the time. But I have some clients who are idiots and reply to previous emails to support to report a different issue. All emails to support open or reopen a ticket. That I like. But when they reply to emails with different issues they reopen a ticket that is not even remotely related to the current issue. If WHMCS wants more information as to why I want this I will be happy to give it to them.
  12. I would like to have the option to permanently close a ticket. I do not want the client to be able to open it again sometimes. If needed I can merge tickets myself of course.
  13. That may be true and misleading as they are very different ways of getting the data into the ticket system. I didn't mean to start an argument about it. I was just trying to complement what you said. Its hard to say anything in a forum without getting stomped on by somebody.
  14. Or "Ticket Importing using POP3 Import" I seem to have better success with this method. I set up mailboxes for whmcs to check. I also have that mail forwarded to my regular account so I get an email copy as well.
  15. Ok I got it. Thanks.
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