We have recently switched from Kayako to the support system in WHMCS. However I have a few questions about how to's that I can't seem to make work.
The first issue is, can I have a ticket entered without it having to email all administrative users that there is a new ticket. My idea setup would be a new ticket is entered and no one receives an email notification. So that we just have to login and check for new tickets.
The second issue is I have it checked to not auto respond to a new ticket. However a) its still doing this. B) when it does it it moves the new ticket form the new queue to the answered queue. I do not want the system to automatically move anything. I want all new tickets to remain in the waiting answers/new queue until we process them.
Does any one have any tips or suggestions for how to make this work the way I am looking?