Business not accepted process?

[Ulysses]

Hi,

We just had an order which we don't want to accept. What's the best way to deal with this? Is there a "no thank you" process or procedure, where the punter gets a polite message and the account is deleted?

Thanks

[Adam]

Hey,

Just email them. I stopped selling a few services and yet somehow they still managed to find an order linked and ordered. I sent them an email and stated that we do not sell that service anymore and can't be found on our site. So I either offered them a full refund or credit to something else.

Hope that helps,
Adam

[Iceman]

I may be wrong but, I think what Ulysses may be saying is that the order was for a valid and correctly listed product but the potential client is someone that they dont wish to approve the order for. Is that correct?

Cheers,
Paul

[ozzie]

I may be wrong but, I think what Ulysses may be saying is that the order was for a valid and correctly listed product but the potential client is someone that they dont wish to approve the order for. Is that correct?

Cheers,
Paul

That would only mean rephrasing the reply isn't? Something like:


Dear [CustomerName],

Thank you for your interest in our company.
Unfortunately we were not able to set up a new account for you as your application was refused in accordance with our terms of service.

If applicable, your intitial payment will be refunded.

We are sorry for this inconvenience.

[Signature]
Cheers, Ozzie

[Ulysses]

Iceman is spot on. We don't accept every order.

So, Ozzie, we would set up an appropriate email template. Send it via WHMCS and just delete their order/s and account? There's nothing else to clean up is there?

Cheers

[ozzie]

IMHO Yes.

[othellotech]

And add top your step4 template something like ...

Submission of this order is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item/service at a particular price.

After you place an order, Othello Technology Systems Ltd will determine whether or not to fulfill the order, and Othello Technology Systems Ltd may refuse or limit your order for any reason.

[Ulysses]

And add top your step4 template something like ...

Submission of this order is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item/service at a particular price.

After you place an order, Othello Technology Systems Ltd will determine whether or not to fulfill the order, and Othello Technology Systems Ltd may refuse or limit your order for any reason.
Thanks Rob. That's a useful tip, particularly as not may people realise that according to the Sale of Goods Act in a contract of sale, it is in fact the buyer that makes the offer and the seller who accepts (or rejects) the offer.

We need to suitably author the communications to get just the right balance.

Cheers