Read Me: Before Creating A Support Ticket

[Harrison]

Hello,

Before creating a support ticket can I ask that you disable your auto-repliers or use an email that does not have an auto-replier enabled please.

It's pretty annoying to have to delete 50 or so tickets because your mail server keeps sending a reply to our ticket system.

Thanks 8)

Back to answering some support tickets.

[bear]

Might be worth asking if Matt can code in some flood control such as Kayako has. ;)

[Harrison]

Yeah, I've already emailed him. They've been flooding in all afternoon :(

Just wanted to post here to try and get people to check first.

[Iceman]

Hmmm... is this the same Ticketing system as in WHMCS?

Cheers,
Paul

[Matt]

Yep, we use the WHMCS ticketing system and yes, it does have built in flood control to prevent any more than 10 messages looping.

Matt

[Joweb]

My system does not stop at 10 I usually have to disable it and then enable it to stop the looping. This happens all the time

[Blueberry3.14]

Yeah, I've already emailed him. They've been flooding in all afternoon :(

Just wanted to post here to try and get people to check first.

I didn't realize people still used auto-replies...eeppppp!