Sales/Support Help Required!

[Matt]

As WHMCS increases in popularity and gains more and more users every day, increasingly more time is being spent on sales/support leaving less time for the development of WHMCS. I am therefore looking for help in processing support tickets, troubleshooting WHMCS issues, and logging into clients WHMCS systems and/or FTP and diagnosing WHMCS problems. You must have experience in installation, configuration, integration and the operation of WHMCS. You should also be familiar with the features, capabilities and limitations of WHMCS for answering pre-sales questions.

Primary Functions

Handle incoming support tickets - both sales & assisting customers in solving support issues
Perform WHMCS installations/upgrades/customisations and troubleshoot issues as required
Assist clients with WHMCS configuration as needed

Additional Functions

Knowledgebase & Manual Documentation Additions
Forum Moderation

Knowledge, Skills & Abilities

WHMCS usage and configuration
WHMCS installation and upgrading
WHMCS template customisations
People and good written skills are a must
PHP/HTML knowledge would be an advantage

Salary & Hours

Negotiable.

Application

To apply, please email your resume to [email protected] and include salary requirements, hours of availability and any special qualifications you have.

Note: All positions require a stable high speed internet connection.

[Matt]

Thanks to everyone who has applied! I am now no longer accepting any furthur applications and will be looking over the applications that have been received in the next few days before making a final decision.

Matt