Custom Fields On Support Tickets

[vchosting]

Is there a way to create a custom field on a support ticket for instance,

When a user navigates to submit a support ticket, as well as asking their name email address etc etc can I place a field to require their accounts main domain?

[m00]

You can define a custom field per support department. Just edit your support department and go to the "custom fields" part.

[vchosting]

I was so certain I checked there. Thanks - how stupid do i feel????