Cannot IMport Accounts from WHM

[PropioWeb.com]

I've tried to import the pre existing accounts from WHM, those that where created before the installation of WHMCS, through Utilities > WHM IMPORT SCRIPT and this is not working for me.

I can't find any docs on how to do this. Can someone help?

[Adam]

Hey,

I looked in the online manual (http://www.v2manual.whmcs.com) and found nothing. However if you give us errors or a more specific question we will be able to help you out.

If you feel that you would like to talk to a WHMCS staff members, submit a support ticket.
http://support.whmcs.com/submitticket.php

From,
Adam

[Dominic Quick]

Your packages in WHM must be the same in WHMCS. If they are not indentical they will not import.

Hope this helps.

Dom

[PropioWeb.com]

Your packages in WHM must be the same in WHMCS. If they are not indentical they will not import.

Hope this helps.

Dom
I've tried that and it didn't work. Not sure if I did it correctly though.

Just so I'm clear, by creating packages you mean going to Configuration > Product/Services > Create a New Product, correct?

My WHM packages are called propiowe_planPropio, propiowe_planBasico, etc.
This is what my products look like. Order Page (http://www.propioweb.com/clientes/order.php)

[PropioWeb.com]

Hey,
However if you give us errors or a more specific question we will be able to help you out.

If you feel that you would like to talk to a WHMCS staff members, submit a support ticket.
http://support.whmcs.com/submitticket.php

From,
Adam
No errors just that the imports failed.

I've submitted several tickets on other issues and I haven't gotten responses so I gave up trying that.

[Matt]

Did you get email confirmations of the tickets being opened with a Ticket ID for reference? I can't locate any tickets from you.

However, to answer your question - you have entered the WHM Package Name in the Product Name field and not the Package Name field. The product name is used only on your order form and can be whatever you want - I doubt you would want to display "propiowe_planPropio" to your customers. Where you need to enter "propiowe_planPropio" is on the Package Quotas tab in the Package Name field of the product setup page.

Regards,

Matt

[PropioWeb.com]

Did you get email confirmations of the tickets being opened with a Ticket ID for reference? I can't locate any tickets from you.

However, to answer your question - you have entered the WHM Package Name in the Product Name field and not the Package Name field. The product name is used only on your order form and can be whatever you want - I doubt you would want to display "propiowe_planPropio" to your customers. Where you need to enter "propiowe_planPropio" is on the Package Quotas tab in the Package Name field of the product setup page.

Regards,

Matt
The tickets where submitted under another email. prosam at gmail dot com
I also tried registering on the forum with that email and I never received the activation email so I tried another email and also did not get it. So I thought third times the charm and finally I got the email. Anyway thats here nor there...

Thanks for clearing that issue up I had not noticed the package name field in that tab. I've since fixed it and the import worked flawlessly.

I did not see these instructions in the manual. Are they in there. One suggestion I have about the manul is adding search functionality. Make a whole lot easier to find the answers to questions. I would also add the answer to my question in the faq's or something. I would think it's important.

Thanks.

[jumonjii]

WHM Import Script doesn't work for me either.

Both packages are the same.

just says "failed" no error message.

I'm using the latest version so there is no "Package Quotas" tab, there is a "Server Settings" tab.

[Matt]

Please check the manual. There is an article in there that explains the requirements for the import to succeed.

[jumonjii]

I followed the manual's instructions.

WHM package name "user_package".
WHMCS/Server Settings tab, package name "user_package"
specs are identical.

Did I miss something else?

[Matt]

You did replace "user_package" with the correct username & package right? You didn't just enter that - that is simply the template. The format is reseller username, underscore, package name. If using root access, it's just package name.

[jumonjii]

I used my reseller user name, yes.

[MACscr]

I used my reseller user name, yes.i would open up a ticket with matt. You most likely missing something simple, just like everyone else that has issues with the imports. =P

[jumonjii]

thanks. I did.

Still waiting to see what happened. Matt verified that the names were correct but it still doesn't work.